About Abhilash E

I’m Abhilash E, Managing Director of Ormeon IT Consulting and a digital marketing consultant based in Kochi, Kerala.

I help businesses connect digital marketing, ecommerce, and customer management. My work covers choosing marketing priorities, improving the customer journey, implementing Zoho Bigin CRM, and training teams to use a more consistent process.

Marketing that connects with sales follow-up

A campaign, a website, and a sales team all contribute to the customer’s experience. I bring those pieces into the same conversation so that the work continues after an enquiry arrives.

Depending on the engagement, that can mean reviewing marketing direction, organising incoming enquiries, defining a pipeline, connecting communication channels, or helping employees use the system effectively.

Practical implementation experience

For a hospitality agency, I helped bring calling, WhatsApp, website forms, and email into a central Zoho Bigin enquiry workflow. The work included equal enquiry distribution to agents, centralised message templates and quick replies, automated responses and task assignments, and employee training using call recordings.

Read the anonymous hospitality CRM case study for the implementation approach and reported outcomes. Client names are withheld to respect confidentiality.

How I approach consulting

Trust and accountability are central to the way I work. Useful advice should explain the reasoning, fit the business, and make responsibilities clear. We agree the scope and the next steps before starting an engagement.

You can work with me on digital marketing strategy, ecommerce improvement, Zoho Bigin CRM implementation, and practical team training.

Start with your business challenge

Share what your business offers, who you serve, and what you want to improve. A focused discussion can help identify whether you need an advisory session, an implementation project, or support for your team.

Connect with me on LinkedIn.

Request a 1-on-1 session